media

Media appearances, interviews, and commentaries.

Newspaper Commentaries

  • Chang, H. H. and Zhang, J. (2025). Will Labubu be a keeper like Hello Kitty and Pokemon? The Straits Times, January 5. (read)

  • Chang, H. H. (2023). In Customer Service, when is a Full Refund Justified? The Straits Times, October 12. (read)

  • Chang, H. H., Guillermo, E. J., and Chai, C. (2021). Leveraging Reward-based Crowdfunding during Covid-19. The Business Times, December 9. (read)

  • Chang, H. H. (2018). How Parents Decide on Baby Milk Purchases. The Straits Times, February 9. (read)

  • Mukherjee, A. and Chang, H. H. (2018). Innovation and Small Business Success. Tabla!, June 8. (read)

  • Chang, H. H. (2014). A Dynamic and Growing Community of Marketing Academics in Singapore. The EMAC Chronicle, May 4, 19–20.

Television Programs

  • Phenomenon of Emotion Economy — Channel 8 Focus Analysis, Jan. 1, 2026.

  • Online Scams and Trading Cards — Channel 8 Hello Singapore, Jun. 11, 2025.

  • Second-Hand Market — Channel 8 Hello Singapore, May 26, 2025.

  • Pet Rock Phenomenon — Channel 8 Hello Singapore, Dec. 12, 2024.

  • Supermarkets Ordering Less Plastic Bags — CNA Online Singapore Tonight, Jul. 3, 2024.

  • Supermarkets Ordering Less Plastic Bags — Channel 5 News 5 Tonight, Jul. 3, 2024.

  • Supermarkets Ordering Less Plastic Bags — Channel 8 News Tonight, Jul. 3, 2024.

  • Supermarkets Ordering Less Plastic Bags — Channel U News Tonight, Jul. 3, 2024.

  • Potential TikTok Ban in the US and Its Impact on Businesses — Channel 8 Hello Singapore, Mar. 20, 2024.

  • Plastic Bag Charge and Consumer Behavior — Channel 8 Hello Singapore, Jul. 3, 2023.

  • Year-End Shopping Season — Channel 8 Hello Singapore, Nov. 28, 2022.

  • How Much Protein Do We Really Need? — Talking Points (S1E15), Aug. 11, 2022.

  • The Practice of Daigou — Channel 8 Hello Singapore, Jul. 21, 2022.

  • Impact of Negative Online Consumer Reviews — Channel 8 Hello Singapore, May 5, 2022.

  • Online and Retail Shopping Habits — Channel 8 Hello Singapore, Nov. 11, 2021.

  • Consumption of Sugary Drinks — Channel 5 Mind Blown, Sep. 18, 2021.

  • Virtual Influencers and Models — Channel 8 Hello Singapore, Aug. 16, 2021.

  • Sustainable Consumption during COVID-19 — Channel 8 World News, Jun. 12, 2021.

  • Singapore Consumers’ Changing Demand during COVID-19 Travel Restrictions — Channel 8 Morning Express, May 24, 2021.

  • Singapore Craft Maker and New Retail Channel — Channel 8 News Tonight (in Mandarin), Dec. 30, 2018. Also featured on Channel 8 News and Channel U News Tonight (in English).

  • Differential-Pricing Strategies in Retail — Channel 5 Talking Points, Aug. 30, 2018.

  • New Technology and Retail Channel — Channel 8 News Tonight (in Mandarin), May 13, 2018. Also featured on Channel U News Tonight.

  • Online Travel Booking Services and Traditional Travel Agents — News on 5, Apr. 9, 2018.

  • Singapore’s CCCS Studies on Consumer Protection — Channel NewsAsia, Apr. 9, 2018.

  • Effect of Woodlands–Johor Bahru Light Rail on Retail — Channel 8 Hello Singapore (in Mandarin), Jan. 25, 2018.

  • E-Commerce, Shopping Extravaganza, and Singles Day — Channel 8 Hello Singapore (in Mandarin), Nov. 10, 2017.

  • Changing Landscape in Retail Environments — Channel 5 News, Sep. 17, 2017.

  • Experiential Retailing — Channel NewsAsia, Sep. 17, 2017.

  • Cashless Payment System in Singapore — Channel 8 Hello Singapore (in Mandarin), Aug. 16, 2017.

  • International Brands Entering Singapore: E-Commerce and Brick-and-Mortar Strategies — Channel 8 Money Week (in Mandarin), Apr. 26, 2017.

  • Christmas Gift-Giving and Retail in Singapore — Channel 8 Hello Singapore (in Mandarin), Dec. 23, 2016.

  • Retail Trends: Brand Collaborations — Channel 8 Money Week (in Mandarin), Sep. 28, 2016.

  • Travel Package Trends for Singaporean Travelers — Channel 8 News 8 at One, Sep. 7, 2016.

  • Mobile Payment Market in Singapore and Southeast Asia — Channel 8 Hello Singapore (in Mandarin), Jul. 14, 2016.

  • Retail Landscape in Singapore and Southeast Asia — Channel 5 Talking Points, Jun. 30, 2016.

  • Opening of Shanghai Disneyland and Consumer Behavior — Channel NewsAsia First Look Asia, Jun. 16, 2016.

  • E-Retail Trends in Singapore and Around the World — Channel 8 Money Week (in Mandarin), Apr. 27, 2016.

  • Consumer Psychology in Retail Environments — Channel 5 Common Cents, Oct. 2, 2015.

Radio & Podcasts

  • Why Fake Lafufus Threaten to Dominate the Labubu World — CNA938, Jun. 25, 2025.

  • Rise in Thrift Shopping: New Business Potential or Just a Fad? — CNA938, Apr. 21, 2025.

  • Supermarkets Ordering Less Plastic Bags — CNA938 Morning News, Jul. 4, 2024.

  • Supermarkets Ordering Less Plastic Bags — Capital 958 FM News, Jul. 4, 2024.

  • Plastic Bag Use at Supermarkets Dropped by Up to 80% — CNA938 News, Jul. 3, 2024.

  • Tipping Culture in Singapore — CNA938 Morning News, May 1, 2023.

  • Persuasive Crowdfunding Video Voiceovers — ResearchPod, June 2023. (listen) [▶ play]

  • Healthcare Marketing and COVID-19 — CNA938 Morning News, May 26, 2021.

  • Current Affairs and Consumer Trust — CNA938 Morning News, Mar. 18, 2021.

  • Repairing and Recycling to Reduce E-Waste: A Pipe Dream in Singapore? — CNA Heart of the Matter, May 21, 2020.

  • Persuading the Crowd to Back Your Innovation — SMU City Perspectives, August 2019. (listen) [▶ play]

  • Reducing Use of Single-Use Plastics in Singapore — MONEY FM 89.3, Mar. 29, 2019.

  • Initiatives Toward a Cashless Society in Singapore — MONEY FM 89.3, Mar. 6, 2018.

  • Digital Payment and Cashless Society — Capital 958 FM (早点正能量, in Mandarin), Aug. 24, 2017.

  • Subscription Boxes — Podcasts@SMU, June 2016. (listen) [▶ play]

  • Consumer Decision-Making: Feelings versus Reasons — Podcasts@SMU, June 2015. (listen) [▶ play]

Newspaper & Online Articles

  • Phenomenon of ‘Emotion Economy’: Are We Paying for Our Emotions — 8 World Online, Jan. 1, 2026.

  • How Harmful Are Ultra-Processed Foods, Really? — CNA Online, Dec. 8, 2025.

  • Card Craze Sparks Scams; Psychologist: It’s Gambling Mentality at Play — 8 World Online, Jun. 12, 2025.

  • Why Restaurants Like Scarpetta Do Not Take Reservations — The New Paper Online, Jun. 8, 2025.

  • Reservations over Table Bookings — The Sunday Times, Jun. 8, 2025.

  • Therapy in a Box? ‘Kidults’ Turn to Labubu and Pop Mart for Comfort — The Business Times, May 30, 2025.

  • Key Points to Understand before Buying or Selling Second-Hand Goods — 8 World Online, May 26, 2025.

  • Why Are People Willing to Empty Their Wallets for Labubu? — Medical Channel Asia, May 14, 2025.

  • New Messaging App Allows Air Travellers to Text Others on Same Flight to Fill Idle Time — The Straits Times, Mar. 18, 2025.

  • New Messaging App Hopes to Get Travellers to Fill Idle Time on Flights by Talking to Others — ST Online, Mar. 16, 2025.

  • All Juiced Up — The Sunday Times, Feb. 23, 2025.

  • Lifestyle Brands from China Up the Stakes for Incumbents — The Business Times, Feb. 14, 2025.

  • Market Share for Chinese Automakers Grows in Singapore, While Japanese and German Brands Fall — HardwareZone Online, Feb. 11, 2025.

  • Chinese Car Brands Grab Bigger Slice of Market Share in S’pore — The Straits Times, Feb. 9, 2025.

  • Can Labubu and Pop Mart Toys Make You Rich? — The Business Times, Jan. 30, 2025.

  • Singapore Retailers See Another Tough Year as Consumers Shop Overseas — The Straits Times, Jan. 10, 2025.

  • The Convenience and the Curse of Online Shopping: How E-Commerce Is Fuelling Addiction, Wastage — CNA Online, Dec. 27, 2024.

  • Has Singapore’s Thrift Store Scene Lost Its Way? — The Straits Times, Sep. 17, 2024.

  • Labubu Mania, Black Markets and Commodifying Surprise: Unboxing the Big Business in Blind Boxes — The Straits Times, Aug. 29, 2024.

  • Even as Plastic Bag Use at Supermarkets Declines, Singapore Is in Early Phase of Sustainability Transition: Experts — CNA Online, Jul. 5, 2024.

  • Supermarkets Have Been Charging for Plastic Bags for a Year; While Orders from Supermarkets Have Decreased Significantly, Retail Demand Remains High — 8 World Online, Jul. 3, 2024.

  • Patrons Urge S’pore Cinemas to Do Better — The Straits Times, Jun. 6, 2024.

  • Explainer: The US Govt Aims to End Entertainment Giant Live Nation’s Alleged Monopoly — Will S’pore Be Affected? — TODAY Online, May 24, 2024.

  • Surge Prices for Concerts, Shows? Fans Irked as Dynamic Pricing Creeps into S’pore Ticket Sales — TODAY Online, May 12, 2024.

  • Electrical Appliance Brand Sterra’s Online Ads Are Misleading, PUB: Online Ads Should Be Stopped — Lianhe Zaobao, Feb. 9, 2024.

  • No Sitting Still: Cinemas Act to Woo Movie Buffs — The Straits Times, Nov. 23, 2023.

  • In Customer Service, When Is a Full Refund Justified? — The Straits Times, Oct. 11, 2023.

  • Packaging Is Nice, but Taste Is Key When Buying Mooncakes: Survey — The Straits Times, Sep. 25, 2023.

  • Another Cathay Cinema Complex Shutting Its Doors — The Straits Times, Aug. 22, 2023.

  • ‘Reel’ Tough Times? Cathay Cineplex at Parkway Parade to Cease Operations — AsiaOne Online, Aug. 21, 2023.

  • Cathay Cineplex at Parkway Parade to Cease Operations — The New Paper Online, Aug. 21, 2023.

  • Early Access to Concerts and Free iPads: Can Banks Retain Customers with Sign-Up Incentives? — CNA Online, Jul. 25, 2023.

  • Seven in 10 Shoppers Plan to Use Reusable Bags from July 3 — The Straits Times, Apr. 3, 2023.

  • Rise and Fall of Fads — The Straits Times, Jan. 29, 2023.

  • Some Retailers in Singapore Absorbing GST Increase to Help Consumers ‘Tide through Inflation Period’ — TODAY Online, Jan. 6, 2023.

  • Impact of Negative Online Consumer Reviews — 8 World Online, May 6, 2022.

  • Teaching Cases Award: A World of Eco-Dilemmas — Financial Times, Jan. 19, 2022.

  • The Big Read: The Rise of the Ethical Consumer — Can It Uplift Low-Wage Workers Too? — CNA Online, Sep. 18, 2021.

  • The Big Read in Short: Ethical Shopping on the Rise — TODAY Online, Sep. 18, 2021.

  • Covid-19: Dozens of Firms Offer Discounts, Vouchers to Encourage People to Get Vaccinated — TODAY Online, Jul. 1, 2021. Also in Malay Mail Online.

  • F&B Launches Discounts to Encourage Vaccination, Experts: Win on All Fronts — 8 World News Online, Jun. 30, 2021.

  • Surge in Use of Disposable Containers Due to Pandemic Is Not Dampened by Extra Charges — 8 World News Online, Jun. 12, 2021.

  • F&B Businesses Adjust Business Models to Control Cost Demand — Lianhe Zaobao, May 24, 2021.

  • More S’pore Celebrities and Influencers Start Skincare and Beauty Brands — The Straits Times, Apr. 1, 2021.

  • Changing the Way in Doing Business, Surviving through Digitalisation — Berita Harian, Jan. 18, 2021.

  • X Marks the Collabs — The Straits Times, Oct. 9, 2020.

  • Cancellation a Double Whammy to Economy: Analysts — The Straits Times, Jun. 13, 2020.

  • S’pore Will Still Draw Top Events — The Straits Times, May 5, 2020.

  • Singapore’s Reputation Will Aid It in Attracting Premium Sports Events after Outbreak, Say Experts — The Straits Times, May 4, 2020.

  • Coronavirus: What Next for SIA and the Singapore Airlines Singapore Grand Prix? — The Sunday Times, Apr. 5, 2020.

  • Mediacorp Keeps Games Rights — The Sunday Times, Mar. 29, 2020.

  • Olympics: Mediacorp Remains Committed to Broadcasting Tokyo Games in 2021 — The Straits Times, Mar. 27, 2020.

  • Coronavirus: Unprecedented Scramble to Replace ‘Live’ Sports on TV a Challenging Ask — The Straits Times, Mar. 20, 2020.

  • ‘Hi Tech’ Hypermarkets Facing Competition from E-Commerce — Berita Harian, Jan. 21, 2020.

  • How Sasa Lost Its Shine amid Fierce Competition — The Straits Times, Dec. 6, 2019.

  • ‘Unprecedented and Unexpected’: Marketers React to Singapore’s Ban on High Sugar Drinks Ads — The Drum, Oct. 15, 2019.

  • Thomas Cook’s Closure Could Foreshadow More Travel Agency Failures — The Business Times, Sep. 26, 2019.

  • Persuading the Crowd to Back Your Innovation — The Business Times, Aug. 26, 2019.

  • Subscription Packages a Win-Win for Consumers and Businesses — The Business Times, Aug. 10, 2019.

  • Let’s Play Fair — The Straits Times, Jul. 26, 2019.

  • Marie Kondo Show Sparks Decluttering Fever among Singaporeans — Berita Harian (in Malay), Jan. 21, 2019.

  • Marie Kondo Show Sparks Decluttering Fever Here — The Straits Times, Jan. 20, 2019.

  • Walking with a Lighter Environmental Footprint — Channel NewsAsia, Jul. 28, 2018.

  • The (Behavioral) Science behind Baby Milk Formula — The Straits Times, Feb. 8, 2018.

  • Go Cashless, but Pay Cash Tray Deposits — TODAY, Jan. 31, 2018.

  • Ezbuy Has Completed Its Backlog of Orders for Singles’ Day Sale — Lianhe Zaobao, Dec. 14, 2017.

  • How to Make a Robot in 70 Weeks — The Straits Times, Nov. 12, 2017.

  • 3 Billion Plastic Bags a Year? Cut Use with Mandatory Tax — The Straits Times, Oct. 5, 2017.

  • Experiential Retail: Trendy Buzzword or New Norm? — Channel NewsAsia Online, Sep. 18, 2017.

  • Shaping Brands That Call Out to Young Indie Shoppers — The Straits Times, Jun. 26, 2017.

  • Private Hospitals Paid to Keep Milk on Rotation — The New Paper, May 11, 2017.

  • 95% of Buyers Go for Premium Powder — The New Paper, May 11, 2017.

  • Government Taking Steps to Ensure Affordable Milk Powder Options — The New Paper, May 9, 2017.

  • Experts Confident That TV Will Remain Important — Berita Harian, May 7, 2017.

  • Runs Go with the Force — The Straits Times, Feb. 12, 2017.

  • Unusual Businesses That Open Round the Clock — The Straits Times, Dec. 11, 2016.

  • How to Reboot the Pasar Malam? — The Straits Times, Oct. 16, 2016.

  • Ideas to Make It a Really Great Singapore Sale — The Straits Times, Sep. 22, 2016.

  • Tesla Making a Comeback in Singapore — The Business Times, Aug. 15, 2016.

  • Another Tesla Comes to Town, Powered by S$10k Rebates — The Business Times, Aug. 15, 2016.

  • Hop on to the Pokemon Bus — The Straits Times, Aug. 14, 2016.

  • New Hotels Further Boost ‘Vibrant, Historic’ Katong — My Paper, Jul. 20, 2016.

  • Singtel Rolls Out Enhanced Mobile Payment App as Competition Heats Up — TODAY, May 11, 2016.

  • Apple Pay Kicks Off in S’pore to Spotty Reception — TODAY, Apr. 20, 2016.

  • Phone Payments for Transport Clear Way for Mobile Wallets, Say Analysts — TODAY, Mar. 30, 2016.

  • Get Fit at New Bedok Mixed Business Park — My Paper, Jan. 14, 2016.

  • Number of Dubious Investment Firms Unregulated by MAS More Than Doubled as Compared to Last Year — Lianhe Zaobao, Dec. 15, 2015.

  • Homeowners Get More Style for Less on Taobao — The Straits Times, Jul. 25, 2015.

  • Bank Boss Spends $1,500 to Fizz Up Meeting — The New Paper, Jun. 3, 2015.

  • Lackluster Response to Cashless Payment at Hawker Center — TODAY, May 1, 2015.

  • Shoppers Stumble over Tricky Store Names — My Paper, Mar. 11, 2015.

Articles & Features

  • Unlocking Hidden Consumer Insights: How AI Can Enhance Video Marketing Strategies — SMU City Perspectives, June 2023. (read)

  • The Rise of Social Consciousness and Its Impact on Businesses — SMU Blog, Aug. 18, 2021.

  • Can Celebrities and Influencers Really Own the Beauty Scene? — FEMALE Magazine, Apr. 12, 2021.

  • Why Do People Keep Their Empty Apple Boxes? — VICE Digital, Jan. 7, 2021.

  • 3 Ways to Optimise Advertising Spend during COVID-19 and Beyond — SMU Blog, Oct. 12, 2020.

  • 4 Smart Ways to Market to Stay-In Consumers — SMU Blog, Sep. 29, 2020.

  • ‘Woke’ Advertising and The Best Men Can Be — Perspectives@SMU, Jan. 31, 2019.

  • ‘Nudging’ Consumers to Reduce Plastic Waste — SMU Blog, Apr. 11, 2018.

  • Getting Into the Mind of the Consumer — Asian Scientist Magazine, June 2014. (read)

Web-Exclusive Video Clips

  • Vending Machines as Retail Channels for Singapore-Based Craft Makers — Channel8News.sg, Dec. 2018.

  • Benefits and Risks of New Technology-Enhanced Retail Channels — Channel8News.sg, May 2018.

  • International Retail Brands Entering Singapore — Channel8News.sg, Apr. 2017.

  • Retail Brand Collaboration with Well-Known Cartoon Characters — Channel8News.sg, Sep. 2016.

  • Subscription Boxes in Singapore — Channel8News.sg, Apr. 2016.